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Ensi OMS

Manages orders in e-commerce.
Ensi OMS (Order Management System) collects information about order items, and payment and shipping methods in one place, stores a customer’s order history, orchestrates order information, returns, refunds and payments.
Who uses OMS?
Managers and administrators
To run general management, release orders for fulfillment, choose a logistics solution.
Marketers
To track order metrics to reveal bottlenecks and leverage points for growth.
Pickers and packers
To get information about order items, order priority, item availability and storage locations.
Couriers
To get order item lists for shipping.
Marketplace sellers
To get order details and the shipping method.
Call center operators
To create new orders placed by phone, inform on order status, confirm orders, handle problems.
Store clerks
To place new orders for pickup in store and manage online orders pickup.
Pickup point employees
To deliver items to customers.
OMS collects
Order item list
Data on the method and status of payment, information on credit.
Delivery
Data on the method and status of delivery.
Periodicity
Signing up for auto-reorder at certain intervals.
History
Customer's order history, employee activity log.

Capabilities

01 · Order management
Managing data on orders: basic data, shipping and payment information, order status. Employees can modify the order items at customer's request and view the state of the order workflow in real time.
02 · Status model
Ensi OMS allows customization of statuses according to the stages the order goes through. There can be several status models: a detailed model for business and a simplified model for a customer.
03 · User roles
Ensi OMS is used by managers for order processing, by pickers for collecting items, by couriers for shipping, by analysts to identify growth points, by store clerks to fulfill in-store pickup orders. The rights of each user role are configured for a particular employee to ensure the productive work.
04 · Order processing speed
Ensi OMS allows setting time limits for order statuses. The service will notify you if the order is overdue or has been in one of the statuses for too long.
05 · Recurring orders
The service organizes the subscription to orders. A customer can choose a period after which an order duplicate will be created. The system remembers the data and creates the next order itself, taking into account the time for processing and shipping. A customer can make changes to the delivery time, the payment method and the items at any time before the reorder is picked. The order amount will be automatically debited from the designated account of the customer.
06 · Returns
With the help of the OMS, a customer makes a request for return, tracks and manages the returns in a Customer account. An employee of a contact center or a pickup location can create a Return Merchandise Authorization (RMA). The service will show the status of the RMA and report on the refund.

The OMS supports full order returns and partial returns: it enables return of a few items from the order.
07 · Order analytics
The service delivers order data to the Reports service, which is responsible for generating reports and charts. By analyzing the effectiveness of orders, managers can identify bottlenecks and leverage points for growth. Information can also be transferred to external BI systems via API.
08 · Omnichannel ordering
Ensi OMS processes orders from all integrated storefronts: websites, mobile apps, kiosks, social networks.

Orders are processed through call center operators, online consultants, and store clerks. Orders are processed centrally in a standardized workflow.
Functionalities are tailored for a specific ecommerce business and enhanced in line with business processes.

Integrations

The solution seamlessly integrates with external services and corporate systems. It is the responsibility of our Ensi Sync synchronization service.
Payment systems
Integration of payment systems, creating and getting payment status.
BI systems
Export to BI systems to enrich data for performance analysis.
Marketplace sales
Importing and processing orders from marketplaces.
ERP systems
Export of order data and financial data for document management.
Omnichannel publishing
Customers expect an omnichannel approach to find out the order status in a mobile app, on a website or in an offline store. A single OMS for all channels makes the customer experience seamless and the data available across all touchpoints with the system.

Documentation

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